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Viom Auto Parts Warranty

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    30 Days Return and Replacement Warranty

    VIOM AUTO PARTS WARRANTY

    All engines and transmissions sold by Viom Auto Parts come with an exceptional warranty. To ensure that you are
    completely secure in this deal, we go above and beyond for you.

    • Return and Replacements
      We provide a no-cost warranty since we cover the shipping expenses for all authorized returns and replacements.
    • Certified Professionals
      Our ase-certified professionals have thoughtfully crafted a pre-installation guide to ensure the engine performs at its peak.
    • Replacement Warranty
      30 Days return and replacement warranty
    • Dedicated Support
      Lifetime Support (Our in-house warranty team works with you to troubleshoot the majority of frequent issues to prevent total engine failure).
    • Express Shipping
      we generally ship orders within 3-5 business days(excluding weekend and holidays). though it’s very rare, during some unavoidable circumstances, delivery might require some additional time.

    Pre-installation Checks

    We suggest you perform pre-installation checks before installing your engine or transmission . Pre-installation checks are crucial as they help the engine/transmission perform efficiently with enhanced durability.

    Cultivated from our years of experience, the following are our installation guidelines, just for you:

    • Turbochargers- Superchargers, Turbos are not part of the long block, hence not warranted unless stated otherwise in written.
    • Before signing the delivery, please check any physical damages on the used engine and used transmission. If you catch any damage, put it in notes under the delivery receipt and contact us immediately. DO NOT use merchandise before contacting us.
    • We suggest inspecting all gaskets and seals and replace them if needed. An engine that blows a head gasket or is over heated will automatically void the warranty.
    • Please fully turn the crankshaft over before installation. Please contact us immediately if it doesn’t turn over.
    • For a timing belt engine, timing belt, tensioner and its components should be replaced prior to installation. Timing belt, chains and other components are not warrantied and should be inspected thoroughly if timing cover is easily removed.
    • You should change the engine oil and replace oil filter
    • Do add new Anti-Freeze/ Coolant
    • Do add new Anti-Freeze/ Coolant
    We recommend installing the following parts along with the engine to get the optimum performance from the ordered used engine/ used transmission:
    • Water Pump
    • Thermostat
    • Rear main seal
    • New belts and hoses
    • New Air Filter and Fuel Filter
    • Install and gap new spark plugs
    • New gaskets on your valve covers
    • New front crank seal
    • New Radiator (Highly recommended)
    For your convenience, you can download a copy of this guideline and take out a hard copy of it, hand it to your mechanic or installer and rest assured for savoring a comfortable ride in your vehicle Again

    Warranty will be Void if

    • Preinstallation checks are not followed
    • Diagnostic report for the issue is not provided by an ASE certified mechanic.
    • Purchased used engine isn’t installed within 30 days of date of purchase.
    • Auto Parts merchandise “return or replacement” required because of any accident or misuse.
    • Used engine/Merchandise has been repaired or remodeled without our support confirmation.
    • Used engine/Merchandise is damaged because of overheating or lack of lubrication.
    • Used engine/ Merchandise is returned with missing/melted heat tabs.
    • All Electrical/Electronic issues are not covered under warranty.
    • Oil leaks because of failed seals or gaskets are not covered under the warranty.
    • The merchandise is modified or not returned in the same condition as it was sent.
    • Complete troubleshooting steps are not exhausted to isolate the root cause behind the engine failure or if the part is removed/dismantled BEFORE our inspection.

    Warranty will be Void if

    • Preinstallation checks are not followed
    • Diagnostic report for the issue is not provided by an ASE certified mechanic.
    • Purchased used engine isn’t installed within 30 days of date of purchase.
    • We/MERCHANDISE “RETURN OR REPLACEMENT” REQUIRED BECAUSE OF ANY ACCIDENT OR MISUSE.
    • We/Merchandise has been repaired or remodelled without our support confirmation.
    • We/Merchandise is damaged because of overheating or lack of lubrication.
    • We/ Merchandise is returned with missing/melted heat tabs.
    • All Electrical/Electronic issues are not covered under warranty.
    • Oil leaks because of failed seals or gaskets are not covered under the warranty.
    • The merchandise is modified or not returned in the same condition as it was sent.
    • Complete troubleshooting steps are not exhausted to isolate the root cause behind the engine failure or if the part is removed/dismantled BEFORE our inspection.
    FAQs​

    FREQUENTLY ASKED QUESTIONS.

    1. If I order a used engine, what parts will be on it?

    You will receive a complete engine assembly that consists of the block, head, piston, camshaft, crankshaft, and other internal components. All parts, change-over accessories, and wear-and-tear items are sometimes left on the engine for your convenience, but we won’t charge you for them and they won’t be warrantied.

    2. What if I receive defective, wrong, or damaged merchandise?

    All orders placed with Viom Auto Parts. come with a 30 Days return and replacement assurance. Viom Auto Parts. will bear all shipping costs for warranty-certified returns in the exact amounts. Please refer to our “Returns and Replacement” page for more details on how to initiate a warranty claim.

    3. How do I claim the warranty if the engine stops working after installation?

    We have a dedicated support team who will assist you or your mechanic to isolate the issue, and if it turns out to be an engine failure, we will ship the replacement unit within 3-5 days of picking up the defective merchandise.
    SEE WHAT OUR CUSTOMERS SAY ABOUT US
    Paul was great throughout the whole process. Equipment arrived on the promised date even though there was a Storm that could have altered the whole story. The Equipment was as described and worked perfectly. Definitely I will deal with Paul in future if I need something.



    JOHNSON, NEW JERSEY

    After looking at all the used engine sites and then looking at the reviews given each company I decided on Viom Auto Parts, most of them are brokers however Daniel wilson with this company was very up front and honest, my used engine started right up and is running strong so far ,they were excellent when it came to shipping tracking and daniel was always very helpful, I’d give him 5 stars on services and communications

     

    JIMMY, HOUSTON

    I received my engine The service was spectacular from beginning to end Ricky and rose were so helpful if you’re looking for engine ask for these 2 ask for these 2 they’re gonna make your experience really pleasant, Hope this review helps someone is coming from someone that don’t believe in order and online great experience.

     


    TRAVIS, MINNESOTA

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    Viom Auto Parts
    VIOM GLOBAL INC 8 The Green Ste 10231 Dover, DE 19901, United States

    Viom Auto Parts is an entity of Viom Global Inc